Refund Policy

# Refund Policy

**Effective Date: January 14, 2025**

## 1. Payment Processing

All payments for CONSYNT, operated by Pneumora, are processed by Paddle.com Market Limited ("Paddle") as the Merchant of Record. Refunds are also processed through Paddle.

## 2. Refund Policy

You may request a full refund within 30 days of purchase.

## 3. Refund Process

1. Request refund via customer support email (team.pneumora@gmail.com)
2. Include: payment date, payment amount
3. Refund processed through Paddle
4. Refund completed within 5-10 business days to original payment method after approval

## 4. Contact

- General Inquiries: team.pneumora@gmail.com
- Payment/Refund Inquiries: Paddle Support (https://paddle.net)